Glasgow airport has become the first airport in Scotland to launch its own Twitter account as it aims to create a better connection with passengers and keep them better informed.
Delivered by NSDesign, the airport has been using the site to issue operational updates to passengers and will now broaden its use of the site as a promotional tool for its new air services, competitions, retail offers and real time flight information.
The airport has set a target of reaching 3500 followers through Twitter by the end of the year.
Derek Provan, customer services director at Glasgow Airport, said: "Twitter offers a new way of engaging quickly with our passengers. We used it extensively during the recent spell of bad weather, and found it was a fast, effective way to communicate with our passengers. By using Twitter, and other similar sites, we aim to engage more openly with our passengers and ultimately deliver a better service.”
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Like your uncle dancing at a wedding.
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can we have the link please?
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@GLA_Airport http://twitter.com/GLA_Airport is the twitter account to follow - would have been good if thier last update wasnt 22 hours before they got this press:-)
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I can see it now.
Another plane's just landed. Ohh, one's just taken off. Riveting.
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In theory, the first useful application of Twitter I have seen. Real Time Flight information far more helpful than knowing where Demi Moore just barfed up after dinner.
Is it going to be updated by John Smeaton? Now that would be interesting.
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Love the Smearton idea. Brilliant.
revolutionary.........!
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