In the first in a series articles Sarat Pediredla, partner and co founder of hedgehog lab assesses a major moblile dilemma#
"With the exponential growth of smartphone sales pioneered by Apple's
iOS platform and Google's Android platform, a lot of brands and
businesses are starting to factor mobile apps and a mobile strategy
into their marketing and operational activities.
"In this mobile app gold rush, there is a general (and false)
perception that the best way to reach the largest number of customers
is to target every major mobile platform out there. On the surface, it
seems like a good strategy to ensure your app is available to a wide
array of users but fails to take into account the Pareto
Principle rule applied to mobile apps, the Pareto
principle would translate into "80% of your customers/engagement comes
from 20% of the market". In this case, the 20% being Apple's iOS
platform.
"Although there is no hard data (yet) to prove the matter as a fact, it
is generally accepted that Apple's iOS platform tends to have better
engagement rates with consumers downloading an average of 62.5 apps
each. Typically, success of apps is measured using download
numbers but that means nothing if your not actually spending time using the app.
"Finally, an often overlooked fact remains that Apple's iOS environment
is a great test-bed for any innovative app concept you have. If your
app is a success on Apple's platform, then it is very likely it is a
good candidate to be ported to other platforms (as is the case with
hugely successful games like Angry Birds).
"With development budgets heavily restricted and the nascent stage of
the mobile apps market, my advice to our customers is always to start
where you will see the most ROI than invest large sums of money on a
mdoulti-platform strategy and realise that 80% of your efforts (i.e.
developing for platforms other than Apple's) only return 20% benefits.
Thankfully for us, it's a strategy that seems to be working."
Sarat Pediredla is founder and partner of the hedgehog lab
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To play devils advocate, there is a good reason for developing for Android first - those with an Android phone and an interest in your app will be really pleased that you have developed something for them and you are likely to have less competition. As someone with Android the fact that many organisations don't produce an app for it but do for iPhone makes me think they aren't interested in me. One example - Tesco are making a big splash about their app right now, but all it does is make me want to shop with Ocado who have been doing for Android all that Tesco are now doing on the Iphone for quite a while.
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I take your point here about feeling like providers are excluding you. The key issue here is two fold. The first point is, as you say, "interest". I would argue that a lot of interest for apps is generated because of iPhone versions. Whether it be the Tesco app in your case (where you feel they are letting your platform down) or hugely successful games like Angry Birds. I can confidently say that Angry Birds on Android was a raging success because of the buzz generated by what it achieved on the iOS App Store.
I understand why you personally would consider a shift to Ocado from Tesco based on the criterion of having an app but I would guess a majority of consumers factor in other factors like price and availability (Ocado doesn't even deliver to where I live in the North East). In that case, there is nothing an app can do to add value to your business.
I do agree that Tesco would probably benefit from an Android app but it is worth noting that not every brand or business has the technological resources or budget that Tesco wield. Hence my comments about considering carefully which platform to start with.
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