Brands are failing to build relationships with their customers on Valentine's Day and are instead bombarding them with cut-price offers in a bid to generate quick sales, according to new research.
Marketing agency {united} reviewed more than 200 Valentine's-themed adverts in the national media over the last seven days and found that 64 percent focused purely on price.
Only 15 per cent of the advertisements were found to centre on brand values that evoke a more emotional response from consumers.
And 21 per cent of the advertisements hedged their bets, containing both a value and values message.
You can see some of the findings, in {united}'s words, below:
• Boots’ Valentine’s campaign went head to head with rival Superdrug to focus purely on price
• Laura Ashley failed to capitalise on its brand values by choosing a discount based campaign
• The Co-op has abandoned its usual values-based stance to opt for price orientated advertising
• Waitrose and Sainsbury’s chose the middle ground and took a combination-only approach
• M&S split its campaign evenly between value, values and a combination of the two
Steve Dodds, planning partner at {united}, said: "The majority of communications we monitored were one hit wonder discounts clearly hoping to generate quick sales. However, such communications are failing to resonate with customers that want deeper relationships with their favourite brands.
"The fact that Waitrose and Sainsbury’s chose an approach that included offers that appealed to the consumers’ beliefs is reassuring, and their recent growth in sales is a measure that the values-led approach does indeed work.”
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An interesting survey and I get the point that is trying to be made. However, I think it's wrong to say that advertisements centred on brand values "evoke a more emotional response from consumers". It is as equally likely that value or price-based advertisements will evoke an emotional response with consumers. It's just that those emotional responses will be different from what is termed here 'values' based advertising. And, it's not to say that those different emotional responses evoked by value-based advertising will be any less positive. Of the 213 emotions identified in academic studies it is conceivable that value-based advertising may evoke those such as 'satisfaction', 'delight' or 'gladness'.
In this age of austerity who's to say that value-based advertising doesn't actually forge deeper relationships with consumers? If I'm a loyal Laura Ashley consumer the fact that I can now get their products at a discount could actually bond me to the brand even more. Yes, continued price messages will ultimately end up with a brand being viewed through a certain lens but I think it's important to understand that value-based messages evoke emotional responses and that these can, in context, be positive.
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